[Resolved]  Eureka Forbes — Poor Performance of equipment and service.

Address:Ghazipur, Uttar Pradesh

Dear Sir, We have purchased the water purifier AQUASURE purifier AW RO+UV[protected] on 15-03-14 in the name of . Mr. Ranjan Kumar, Gora Bazar, near police chauki, Ghazipur (U.P.) from Bajaj Super Electrical, Misra Bazar, Gazipur. The service / installation person came and installed on same day . According to my family member, At the time of installation/ at the time of opening machine from packing Box there was some technical problem, which was some-how managed by technician, which my family members unable to understand. He managed and convinced them to manage with that. After installation within one week we faced problem. 1) Machine has started troubling like water not received from outlet. Then we called to dealer and authorized service centre several times. But they not come on time and said that due to Holi festival there is no technician. Finally on 29-03-14, technician came and repaired. 2) Within two weeks after repairing, same problem again occurred. After so many telephonic call technician reached on 06-05-14 and repaired. 3) In the month of June’14, quantity of filtered water received very slowly from outlet after keeping online for a long period also. Then we called service centre and dealer, but they were ignoring many days. Then we reached to shop and complained personally. On 07-07-14 technician came and suggested to fix an additional bowl of Rs. 1000/ before machine, and he told that after fixing of bowl, if there will be problem in the machine then i will recommend for changing the machine. Accordingly we do all the arrangement, and then he repaired. 4) Now from last one week we are again found that machine was not working properly and not delivering water from outlet, and then we complained. But as usual they not came on time. On 17th Oct we reached to shop and tell the entire story. Dealer told that if technician will suggest we will replaced the machine. Finally technician came and do some repair work. I am sure that we may face many more complaints in future, and there will be negative response from dealer and service centre. You are requested to change the machine on URGENT basis. Hope that there will not be any other complaints in nearing future. Otherwise I may have to approach the CONSUMER FORM for justice and for a claim of refund the money, expenses, damages and compensation towards the mental tension caused with the supplied machine installed with us. We hope you attend immediately to solve the problems and replace the machine with another good one. Regards, Your valuable customer, Jitendra Prasad Sr. Manager- Civil TATA consulting Engineers Ltd. [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7747
    Pending
    413
    Resolved
    4406
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information