[Resolved]  Eureka Forbes — Poor Service and Lack of attention for servicing of aquaguard

Address:

Mumbai City, Maharashtra

Sir I had a service contract of my Aquaguard water purifier with eureka Forbes for a period of two years[protected] To[protected] which includes servicing and changing of filter element twice a year. On 19 July 2014, I received a call from my service dealer (Vighnaharta Enterprises) that a technician will be coming home for servicing on[protected] which was Sunday. After waiting for whole day at home nor the technician came nor did they made any call about their absentee. Unfortunately technician came on Monday without informing me when I was in office and nobody was at home. I got the information from my building watchman that he came and went. Then on Tuesday again I called the service dealer, they assured me that he will come on Wednesday evening when I will be back from office, but again same thing happen, nor the technician came nor did they made any call about their absentee, again I waited for Thursday but he did not came. When called the dealer their phone was out of order. Days past but no servicing work was carried out. Then on[protected] ie Thursday my aqua guard was not working at all due to filter choke up, so I have to buy Bisleri water for drinking purpose from thursday onwards, when I called them they received my call and assured me of sending the technician but again he didn't came, again the same thing happen on Friday. Then on Saturday ie[protected] some how I was able to contact the proprietor of Vighnaharta Enterprises Mr Vinayak (cell no. [protected]) he told me that he will check it out and assured me of sending the technician on the same day at evening but till 7pm no body came when contacted Mr Vinayak he confirmed me that the technician will come by 9 pm and he came at 9pm, but that fellow did not have the filter element with him, so he temporarily rectified the filter and told me that he will come on Monday ie[protected] evening and change the filter element definitely. Then on Sunday again my filter was out of order and again the same thing happened, the technician didn't came on Monday, when contacted Mr. Vinayak he told me that he will check it out and Inform me, but his phone did not came back again after some time when I tried to call him his phone was switch off. Another thing I would like to bring to notice that the second service of this contract ie on June 2013 was also missed by the service dealer. Is this the way to behave with the customer or are the doing the service for free of cost. Kindly help me into this issue. Thank you