Eureka Forbes — Poor Service from Eureka Forbes for Aquaguard Magna HD UV+RO

Address:	Bangalore, Karnataka, 5600334
Website:	www.eurekaforbes.com

I need an urgent attention for my Aquaguard Magna. It is giving problem repeatedly. None of Eureka Forbes high authority taking care none of them are responding mail. Call center and Local Service center not providing proper support and after them there is no direct point to escalate. I wrote below Feedback which took long time to resolve http://www.mouthshut.com/review/Eureka-Forbes-Aquaguard-Magna-review-rqporlqlqt Once again I faced problem and raised Service Request # 84498019 on 25th November 2015. I was told that technician will visit within 24 hours but no one called me within 24 hours. After 48 hours on 27th November 2015 I had to call customer care and I was told that my request will be escalated and someone will visit within EOD. I did received a call from service center and Technician said that he will visit by evening of same day, but he didn't come. On 28th November 2015 I called Call Center 5 times between 11:25 AM to 7:55 PM. Every time customer representative told they have escalated and technician will call within 2 hours. So I called every 2 hours but till 8 PM no result. Finally in last call they said technician will visit next day. Definitely this is not good service Finally after long followup on 29th November Technician came; fixed Pre filter Bowl Rs 700/-. But filter problem not resolved after several try; technician not enough experienced to handle this kind of issue. While working mishandled the filter. Finally technician told that tomorrow Monday 30th November will send experienced Technician Arun to resolve the issue. Its very unfortunate, I have to wait another day and also not sure if technician Arun will visit tomorrow or not. Here is video of filter making noise. Facing this issue repeatedly in my filter. https://www.youtube.com/watch?v=AMwZGpv_68s Today on 30th November Arun visited and rectified issue, but with in 1 hours filter stopped working. Blue light is not blinking when water tank is empty. Situation became worse, I am afraid that multiple times Technician is following hit and trail method, doing testing it can damage motor or any other parts. For which I only have to pay.