[Resolved]  Eureka Forbes — Problem in Aquasure Elegant RO water purifier

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Bangalore, Karnataka

I bought Aquasure Elegant RO water purifier just one and half month back and suddenly on 24th July 2014, it stopped working; so on 25th July 2014, I complaint to Eureka Forbes on phone regarding the issue and I got complaint number 77395054 and was told to get the issue fixed by 24 working hours (In their terms 3 working days). After that I didn't get any call from any of their representatives till now and I called the customer care 3-4 times again to know the status and every time they told me that we are escalating your complaint and in one day some one will come to fix the issue. Now I can not even believe on their words, and I think this is their job to tell lie to the customers. Can you please let mw know when my issue get fixed? Also tell me whether you people care about your customers or not? When some one has to purchase a new product, then some representative for Eureka Forbes comes within an hour, but if we have some issue in product or service request then it takes more than 3-4 days, is this your policy? I think you run behind the money only and don't care about the customers, Right?