Eureka Forbes — PRODUCT ; AQUAGUARD GENEUS (WATER PURIFIER) DISSATISFACTORY AMC

Address:

Hyderabad, Andhra Pradesh

1. AFTER LODGING COMPLAINT ON 17/06/2015 AND 19/06/2015 FOR AMC, IT WAS ATTENDED BY TECHNICIAN MR. SAI KUMAR (CHINTAL BR, HYDERABAD) ON 22/06/2015. BEFORE CHANGING THE FILTERS ON PRESENT AMC, PRODUCT WAS MAINTAINING TDS RANGING FROM 60 TO 70 AGAINST GROUND WATER TDS 812 SINCE INSTALLATION AND AFTER AMC IN 2014 EVEN. ON PRESENT AMC AFTER CHANGING THE FILTERS ON 22/06/2015 THE TDS INCREASED TO A RANGE OF 115 TO 120 WITH A BAD TASTE OF WATER. ON THE SUBJECT I APPRISED TO THE MANAGER, CHINTAL BRANCH, HYDERABAD, MR. SRIKANTH REDDY ON TELEPHONE AND HE REPLIED THAT “I CAN NOT DO ANY THING ON THE TDS IF YOU ARE NOT SATISFIED RETURN MY FILTERING ELEMENTS CHANGED ON AMC”. THEN I ASKED HIS SUGGESTION FOR SUITABLE AGENCY TO CARRY OUT THE AMC ON MY PRODUCT AND HIS ANSWER WAS NEGATIVE. 2. ON 24/06/2015 MR. SAI KUMAR (TECHNICIAN, CHINTAL BRANCH, HYDERABAD) AGAIN VISITED FOR RECTIFICATION, BUT INSTEAD OF DECREASING OF TDS FURTHER INCREASED TO 160. WATER DISPENSED BY THE PRODUCT IS NOT AT ALL ACCEPTABLE FOR DRINKING. THE HIGH TDS AND AS THE PRODUCT TAKING LONG HOURS TO FILL ITS TANK DUE TO HUGE LOSS OF WASTE WATER THROUGH EXHAUST WATER PORT HAS FORCED ME TO SHUT DOWN THE PRODUCT AND PRESENTLY PURCHASING DRINKING WATER FROM MARKET. THE INCONVENIENCE CAUSED TO ME IS NOT AT ALL SERIOUSLY VIEWED BY THE COMPANY AND ALSO THE WAY THE WAY MANAGER REPLIED ME AND NOT ATTENDING MY ISSUE TILL DATE INDICATES, ONCE THE PRODUCT IS SOLD TO THE CUSTOMER, COMPANY JOB IS OVER AND DOES NOT CARRY ANY RESPONSIBILITY FOR FUTURE SERVICING LIKE, AMC AND OTHER TECHNICAL PROBLEM ARISES ON PRODUCT. 3. FURTHER ON-LINE COMPLAINT LODGED ON 25/06/2015 VIDE SERVICE REQUEST NO. [protected] AND NO BODY HAS TURNED BACK/ RESPONDED TO RESOLVE THE ISSUE TILL DATE. KC MAHAPATRA, KOMPALLY, HYDERABAD, PIN-500100 MOB: +91- [protected] (OR) [protected] E-MAIL: [protected]@gmail.com