[Resolved]  Eureka Forbes — Product not received after the payment

Address:

Hyderabad, Andhra Pradesh

I have purchased Wet & Dry vaccum cleaner from eureka forbes website under the guidance of the Employee Mr. Yogesh, i have done the payment using my credit card (EMI Option) on July 9. i was notified that within 8 working days product will be delivered. on 17 July i received call from Gati transport that my product has been received but no payment information updated, eureka forbes people booked the product on COD (Cash on Delivery) actually i have done the payment. I called the eureka forbes ebuy helpline[protected]and explained about the problem and they provided their senior number Mr. Harish ([protected]) and asked to send an email regarding payment details screenshots and documents to the company's email id. i have sent the screen shots and payment details documents to their email id i.e., [protected]@eurekaforbes.co.in, [protected]@eurekaforbes.com. I have called Mr. Harish and he guaranteed me that after 4-5 days i will get my product. its been 20 days Mr. Harish is not picking my call and call center people forwarding call to other department and i have spoke with Mr. Kevin, Mr. Abhilash but use the same repeated story "We will get back to you and update you" and no update on my product. Please consider my problem and take the legal action on them.