Eureka Forbes — Product not received - no proper response from sales person

Address:

Bangalore, Karnataka

Hi I am Raghavendra Kumar PGV and booked a Eureka Forbes Aquaguard Magna Order # [protected], through a sales person Mohan Kumar Mobile# [protected] on 4.4.2015. My mobile no [protected] and email id is raghavendra.[protected]@gmail.com. He said that the product will be delivered by Tuesday 7th April 2015 and took an amount of Rs.17990/-, the amount online for the same product is Rs.17490/-. No details of additional Rs. 500/-. I did not get any confirmation from the company side and started to follow up. Then the actual problem started, he told me that it will be delivered by 13th April 2015 as the audit is going on. When I questioned why did you say that it will be delivered by 7th April 2015, no answer for the same. Why did you took the amount when you know the product will be delayed, you could have taken it after the product is received - no answer for the same. The only answer from him is that he will be delivering the product by 13th April 2015. When I asked to canel the order and refund the amount, he gave me a number of person Yogesh with mobile # [protected]. This person tells that you will receive the amount after 20 or 30 days if you cancel it now. Don't know the reason for delay again? I got Mr. Manoj Area manager number from one of the offices with mobile # [protected] and had to wait for almost half an hour to speak with him (mobile busy). Later he says that it will be delivered by Sunday[protected]. I asked him why should I believe in Eureka Forbes after all these mess, answer is you have to believe me and later he preteneded that he is not able to hear me (before my call spoke for half an hour and he could not hear me for 4 mins) and disconnected the call. I had to call almost 5 to 6 times again for this Sir to answer me. I don't know what kind of service you are giving to customers by taking premium amount for products (similar products are cheaper in market). Please let me know how to cancel the product and how to get my money back. Awaiting reply. Thanks, Raghavendra Kumar