Eureka Forbes — re- AG total enhance RO water tank cracked/leakage

Address:Bhopal, Madhya Pradesh

Dear sir I had purchased a aquaguard total enhance ro on dated 24-09-13 having customer id-[protected] and invoice no-[protected]. Three days back i found its water storage tank bottom got cracked and it started leaking, while no external harm done to it.so i lodge a service request no-[protected] on 18-04-15 and today i got call from your service centre and they are asking total amount 0f 1200 rupees for replacement. But i suggest it is a manufacturing defect which leads to cracking of water tank .technically it was just passed your warranty period but having such problem so early is a rare case so it should be replaced free of cost. Rahul Gupta [protected]
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Eureka Forbes customer support has been notified about the posted complaint.
May 05, 2015
Updated by guptarahul81
Dear sir/mam
i am writing this update just to remind eureka forbes about my problem of CRACKED WATER TANK.and want to know about the action you will take. As problem came to my notice after 1 year warranty period, but such problem( cracking of water tank) was not acceptable even if it was occured just after 5 months of warranty period and must be replaced by company without any cost.

Hope you understand my concern


regards
Rahul Gupta
[protected]
Complaint comments 

Comments

Dear guptarahul81, we are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

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