Eureka Forbes — Refund not received for the wrong product they send

Address:Chennai, Tamil Nadu

I have purchased a Water purifier from them (RO+UV system), Initially they suggested a model for me and collect the advance amount and after that they delivered some other device which is more costlier than the committed, and after that the installation not yet done but when I approached them again and again they told that the particular model could not be installed in my home, So when I asked for the refund of my amount they are telling that it will be refunded only after the device is sold to some other customer, it almost 6 weeks passed but still there is no response from them Date of Purchase: 17 June 2015 Amount : 17490 Rupees.
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Hi Karthick,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team
Hi,

My registered mobile number is [protected].

Customer ID is [protected]
Order Number:[protected]
PO Number: [protected]

Name : K. DHANASHEKAR (father Name)
Address: 42, 5th Street, Ponvizha Nagar, Villivakkam, Chennai - 600049.

I was given various complaint numbers from your customer care like 92264070, 92332780 but the issue still remains, Since your people has given us a wrong commitment and delivered a product and collected 100% payment from me and after 1 week they informed me that the product could not be installed in my home due to high TDS level in my water source.

And when I asked repayment for the money they told me that refund will be given to me only after selling the product to some other customer. And I am waiting for around 6 weeks still now they are telling that they are still finding the customer to sell the product. For that I have to make lot many phone calls and follow ups etc, they gave proper response until collecting the money but after that they treat me like a beggar.

Since the mistake is 100% yours why should I wait for the product to be sold to some other customer?????????
And who will pay for the phone calls I made for the mistake of your people??????????
And who will pay for the interest for the amount which I paid these days????????????
What type of compensation are you going to pay for my mental agony????????????
Since the product is brand new and not used then why can't you refund my money and took back your product since my credit card statement shows as Eureka Forbes and not the sales person name?

I have no other option than approaching the consumer court if I didn't get the refund within this Friday.

Regards
Karthick.D
hello,

Why there is no response from you after my previous email??????????
My problem of refund is resolvedgim

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