[Resolved]  Eureka Forbes — Regarding the Aquaguard complaint no. [protected]

Address:Lucknow, Uttar Pradesh, 226003
Website:www.eurekaforbes.com

Dear Sir/Ma, am...
I Abul Faisal([protected]), daily customer of aquaguard, i renewed my Aquaguard pack for 2 years...now my Aquaguard is not working from last 10 days, I logged my complained on the date of 6.11.2016...and the status of complaint is still pending. Whenever i called back to its customer care number they always used to say "delays regretted, and it will be solved in few hours." from last 10 days we are hearing only this... Please consider my case and asked the Aquaguard regarding this, if Aquaguard is unable to solve this issue then please asked the Aquaguard to pay back our service renewal

with this mail i m also attaching the screenshot of call records with eureka-forbes that from last how many days we are following the case with no response
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Dec 24, 2016
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2016
Eureka Forbes Customer Care's response
Hi Abdul, I understand your disappointment. My team at Lucknow will connect with you soon to address your concern.

Regards,
Anu
Verified Support
Nov 21, 2016
Eureka Forbes Customer Care's response
Hi Abdul, I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
Complaint comments 

Comments

I have registered a complain on1st november, my customer code is - [protected]. i am not getting water since 1st of november 2016 till date in-spite having amc. i severely called to customer care, every day they are telling today or tomorrow your machine will be serviced. but till date no body came . i have got the worst experience from uf...
Eureka Forbes Customer Care's response, Nov 15, 2016
Verified Support
I understand your disappointment, ‎‎Suddepo. I have informed my team at Kolkata about your concern and they shall contact you soon to resolve the same.

Regards,
Leena
Eureka Forbes Customer Care's response, Nov 21, 2016
Verified Support
Hi Suddepo, I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya

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