Eureka Forbes — Repair complaint not attended

I have purchased an Acqua guard classic water purifier in 2010 and the same was installed at Railway Quarters at Chennai Egmore. I have shifted my residence from Egmore to Nanganallur in August 2015. We have contacted the customer care with a request to reinstall the water purifier at Nanganallur on 26th September 2015 at Phone No.39883333. A staff from the firm on 26th contacted and verified the address and informed that the service personnel would come on 28th September no one turned up for installation. Hence, the custome care centre was reminded on 28.9.2015. As there was no response, I registered a complaint through e-mail. At that time I noticed that the change of address intimated over phone was noted and I updated the details through e-mail and requested for installation. Though I got a reply that my request had been noted and an official would contact shortly, till today (2nd October 2015 - 11.35 hours) no one had turned up.

Sundar
[protected]

Hi Sundar,

Inconvenience regretted. We have made a note of your contact details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team

Hi Maj Lokesh Kandpal,

We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team