[Resolved] Eureka Forbes — Replacement & maintenance service for aquaguard as per amc not provided | |||||
We took amc for water purifier aquaguard (Inova model) for 3 years duration from 1st june 2013 till 31st may 2016 and paid rs 3770 on 1st june 2013 for the contract; our customer id is [protected] (It is in name of my wife ms mithu kundu). During the 3 years of amc contract, we got replacement service of carbon filters and candles just once on 25th aug 2014. Beyond that in next 1 year 10 months of contract period no replacement of carbon filter and candles was done by eureka forbes. We called up eureka forbes so many times but they did not provide service. We called up eureka forbes and raised service request #87283954 on 25th may 2016, again service request #87403802 on 31st may 2016, and every time eureka forbes representative promised to send people for providing service... But never they turned up. We need immediate replacement of our carbon filter &candles for aquaguard. Was this information helpful? | |||||
Jun 17, 2016 Complaint marked as Resolved The service boy came today and fixed the problem. Eureka Forbes customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
The service boy from Eureka Forbes came and replaced the candles, but the back side hook of the set that clamps it on the wall was broken for long and as we are in AMC, this should have been replaced; also after replacement of candles, even when the set is off, water is leaking from the set. I called up Munnaraj (manager -> contact: [protected]) and informed him the problems, he told he would get the back hook from warhouse. During my last call to him in current week, he informed he got the hokk and would send someone to fix the problems - but still noow he has not sent anyone for providing the services. As the hook is broken, we had to tie the set so that it is not falling from the wall to the floor. We need the services immediately.
Hi Akundu,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.
Regards,
Eureka Forbes Team