Eureka Forbes — RO - Candles stopped working in < 4 months

Address:Bangalore, Karnataka

We have RO Filter - entered into 2 year AMC in July 2013 - basically quarterly service and 2 times Candle replacements. 2nd Candle replacement was done in Feb 2015 - in May 2015, Filter stopped working - Technician says it has to be replaced - but it is less than 3-4 months. he says sorry - some candles are like that. we thought it has atlas 6 Months of warranty - but technician says No. I paid 8K, 2 years back without doubting, but now Eureka Forbes is cheating me on its promise. I'm very disappointed. how do we get redressal -Going to Consumer Court is the only solution now?
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Hi CM Reddy,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can.Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team

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