[Resolved]  Eureka Forbes — Ro+water purifier

Address:

Kota, Rajasthan, 324005

I have purchase the RO +UV eureka water filter in 2014. The filter has worked only six month after that it was giving problems & We have not get the support even during warranty . We have make the mail to customer care also & talk to many offficials but in vain.Then finally we have decided to provide the AMC to Eureka on 25/4/2015/ & pay INR 4830/- It is regretting after week I have faced the same problem with the filter which was coming earlier i.e water flow was not coming . Then again eureka representative has come & found the filter replaced was not of the desired PPM then again filter has change. Then filter has work hardly for 15 to 20 days & started problem then again Eureka man arrived & cleaned the filter & set the TDS. I am continuously facing the problem from the day we have given the AMC. the filter hardly work for 15 days to 20 days & sometimes for a week only .I have complained many times on cell / Telephone/ online to Eureka & even to service incharge Mr. Santosh regarding this problem but not getting any positive response . As you aware our filer are giving continuous problem & eureka man come & clean the filter every time that show the use of duplicate filters by the Eureka otherwise How it is possible filter are required frequent cleaning which is not at all possible by the common man. Our family is now totally fat up with this filter services . Now I request to eureka to replaced the filter with new one & provide the assurance for continuous supply of clean water if not then provide me the purchasing cost & AMC charges so that I can purchase another reputed brand from the Market . my customer code is [protected]. After complaing again Eureka man come on 21.11.2015. Now on 22.11.2015 again water are not coming. Now I don't want the services of Eureka . M/s Eureka should return back the filter & pay us Rs. 20000/. Please also note every time Eureka Engineer say you should provide a Filter costing Rs. 750 / . It is clearly shows Eureka forbes are cheating to customers. When We asked to checked the quality of water then Eureka say This is not our part We are just selling the filter whatever the quality of water this is non of our business. Pradeep Porwal Cell :[protected]