Eureka Forbes — Rude Technician

Address:

Kolkata, West Bengal

My Inova Aquaguard was last serviced on[protected], and AMC was renewed, valid till[protected] vide Contract receipt no.[protected], From 24-08-15 Green LED was not functioning and water found coming out from bottom side of the machine, complained over telephone vide docket no [protected] dated 27-08-15, same was attended by technician Mr. Raju Ghosh, The first impression of the technician found very rude without any reason, he tried to shut the stop valve for aqua guard with so much force the valve spindle broke down. After that he is insisting, to call a plumber, and buy the required valve and fix the valve first by me. Even today 10:30 the machine was was working fine without the green LED indicator. When requested he told that the spare valve is not with him and replacement will be available after 2 to 3 days. Ultimately after some request he managed to get the spare within 2 hrs. Somehow the tubing was fixed with my proper technical assistance . I paid 1120/-, vide ICR No [protected] and Rs.350 /- vide ICR No. 18185561. But after paying Rs. 1470/- it came to same as it was in the morning. Replacement of Green LED is still pending. Moreover the behaviour of the technician is not acceptable. He threatened that next time for electrical switches one electrician, and for piping operating the valve one plumber should be stand by, Mr. Raju Ghosh is not going operate those things. These things I think you will also not tolerate, Please investigate the matter from your end. Without proper training and briefing from your he should not attend the machine, Arrange someone with good behaviour and training ASAP