[Resolved] Eureka Forbes — SERVICE DELAYED | |||
Dear Eureka Forbes, I am a customer using your water purifier product. ITS ALREADY 7 DAYS AM I OVERHEARD???????????????/ U DON'T VALUE YOUR CUSTOMER...I have an Aquaguard, which I am using it from long time. I have made a complaint on 17th February. [Req No - [protected]]. Nobody attended the request till today. So I called up Area Manager Mr. Siddharth ([protected]), Then after that got call from Radheashyam, said will be coming on the next day, He came but went back that certain part to be replaced and said will come back next day, But till today he DIDN"T . I called the STATE MANAGER Mr. MAHINDRA ([protected]), he said the technician will come shortly. TILL TODAY NO ONE CAME.Again I ESCALATED a CALL oon Your WEBSITE. Till TODAY NO BODY RESPONDEDTHIS is Not My First Experience, Before also IT HAPPENED so MANY Times That had To CALL the Area MANAGER then ONLY the PROBLEM get resolved. Your service sucks. And more over the customer care doesn't even respond.I never expected this kind of service from a company like EUREKA FORBES. Why do you have such irresponsible people, who neither can work properly.Please look into this. And let me know about a solution to this issue. Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team