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Eureka Forbes

[Resolved]  Eureka Forbes — service guy broke my purifier

Address:Gurgaon, Haryana

On 13th May, your executive(Ram Prakash) came for servicing but broke our aqua guard, in spite of complaining several times they haven't repaired it yet, it's been a week but we are ordering water from outside. I spoke to area manager as well( Sunil) but his tone was so rude and not tolerable. I don't understand if they are the ones who broke our aqua guard then why are we suffering. They don't even follow up, plus when I said I will complain they were okay about it. What kind of service is that? I want some action to be taken for such a unbearable and unreasonable service. We still order water from outside, did they send the service guy to torture us ? Why did I purchase purifier if this is what happens. Why don't they live without water if they are the ones who broke it !!!
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May 19, 2016
Complaint marked as Resolved 
It got resolved that time but I just saw that we need to explicitly mark it as resolved.
Eureka Forbes customer support has been notified about the posted complaint.
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3 Comments

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Comments

Hi Kanchan Panjwani,

We are sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have. Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.

Regards,
Eureka Forbes Team
Reply
81566385.. pathetic service ..nobody is picking up our calls. Who will bare the charges of our loss ? Why do you torture people by breaking the purifier urself and not repairing it. SHAME ON YOU ! BIG SHAME ! I AM GOING TO FILE A CASE AGAINST you guys ..enough is enough !
Reply
Hi Kanchan Panjwani,

Thank you for sharing your concern details with us, we have made a note of it.

Our customer care executive will get in touch with you and resolve your issue at the earliest.

Regards,
Eureka Forbes Team
Reply

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