[Resolved] Eureka Forbes — SERVICE ISSUE WITH WATER PURIFIER (R.O) | |||
EUREKA FORBES IS JUST MAKING MONEY. THEIR SERVICE IS SO POOR. DO NOT BUY ANY OF THEIR PRODUCTS I S.K Sharma resident of 164, S.G enclave, majitha bye pass, Amritsar(Punjab) Ph [protected]. I bought aqua guard water purifier few months back. It was working fine. As a routine i requested for First service (service request no. 1088). The guy came after 2 days of my request which was on 1st september 2014. He did the service gave me the reciept and left. After he left water was over flowing from my R.O. I called bACK the guy and he ask to call service manager. He gave me the no. of Suresh Bhagat ph no [protected], [protected]. I have been calling these no. again n again from last 10 days. They are just not bothered about my complaint. Its been 10 days my water purifier is over floawing. I paid RS15300 for this. No one is listening to my complaint. I am calling service manager Suresh Bhagat every day and he is not even bothered. I would like to tell the buyers not to but any eureka forbes products. As the service is very poor. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Aquaguard complaint redressel system and even the logging system is unfriendly. Only interested in selling and getting AMC. Thereafter, no action to attend. Also, all the technicians are unskilled and unfriendly. Only hype is being created. We got transferred and wanted to install at new location. The technician fitted it and told that it developed a defect in pump. Then after 3 days he told that a new pump has been fixed and took Rs 4000.00 for the Nano RO purifier. The purifier still did not work and he came after 2 days again and told that he has no time to wait and check but it should work. It is still not working and water is overflowing. Now the technician is not attending to calls or complaints and the 'famous' complaint center too are not responding to the calls. So after renewing the AMC, replacing the pump (?), paying Rs 4000.00 and waiting for 5 days, we are without the famed clean water from Eureka Forbes. God save their customers. Their website too is unfriendly and one njust cannot lodge a complaint and it states give a missed call. Thereafter nothing happens and they give us all a miss.
Dear murthy vn, we are sorry to hear about your experience.
We would like to take this opportunity to resolve all the complaints you have.
Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team
We would like to take this opportunity to resolve all the complaints you have.
Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team
Dear Team of Eureka Forbes,
My address is Flat No 206, Hill Park Apartments, Murali Nagar, Visakhapatnam - 530007. My contact No is [protected]. Request your kind intervention please.
Regards,
VN Murthy
My address is Flat No 206, Hill Park Apartments, Murali Nagar, Visakhapatnam - 530007. My contact No is [protected]. Request your kind intervention please.
Regards,
VN Murthy
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We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and help you with the best we can.
We have made a note of your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team