[Resolved]  Eureka Forbes — Service not provided after 72 hours

Address:Howrah, West Bengal

I have booked service for Aquaguard RO 3 days back. And it is 72 hours no one has attended the machine. I have been assured that some one will come today and attend the machine, but it was a total lie. After first service, one novice engineer came and messed up the machine. Now my RO is just like normal aquaguard. I have verified with local engineer and they examined and told that some machine is not working. I believe that the reason for changing the machine (Cost around 1800 INR) service center is not going to attend the machine until next AMC renewal. It is frustrating.
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Aug 8, 2021
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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Hi Sandeep,

We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can. Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.

Regards,
Eureka Forbes Team
My contact number is : (91) [protected]
Hi Sandeep,

We have received feedback from our service team that your issue has been resolved. Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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