Eureka Forbes — Service Request unattended

Address:Hyderabad, Andhra Pradesh

I lodged a SR on my leaking aqua guard RO on 6th Aug. After repeated follow-up service executive visited on 10 Aug. He is very impolite person I never came across in service industry. He opened and closed the machine just to tell that he cannot attend it till the expired AMC is renewed. Now the machine is completely non functional. AMC expired a couple of months back and these guys did not renewed it saying the agency which was attending the calls previous (before shifting our house) need to transfer it to these guys. When I asked him to renew the AMC, he said he will first transfer it then will renew it. He did not turn despite of followups and I have to escalate the issue to his boss. This time started a new story saying the outer component got changed due to which he cannot renew the AMC and he gave me a buy back offer of Rs. 500 on purchase of branch new equipment for Rs. 14000 which I cannot afford at this point when I have a working machine which just need service. This machine was under guarantee or AMC since the purchase and the outer component is replaced in 2009 by euroka forbes service agent from meghana agencies as my older metallic components broke due to rust. For that I paid Rs.3500. After that AMC is renewed and it was active till last year. I escalated the issue to his boss, he tried negotiating a purchase of some components costing Rs.2500 + Rs. 5000 for AMC. I explained the issue and said I cannot encourage this as enclosure is changed by euroka forbes agency and told him I would escalate the issue to eureka forbes he told he will get back in a day after discussing the issue with his boss. Since then he either rejects the call or tell me he is awaiting email response. It is been 3 weeks this thing running in loops. Today morning when I spoke with Uma Shankar, claimed to be manager for customer grievence, he said he is going to analyse the issue and give me a call back in 15 mins. I waited for 6 hours just to find nothing is going happen. I am posting my issue here hoping some body concerned from eureka forbes would care to respond back.
Was this information helpful?
No (0)
Yes (0)
Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

Comments

I am using eureka forbes trendy xeon vaccum cleaner. I stay in chennai. I have registerd a complaint on 21st August, 2014. My compliant number is 77810263. Till now no response from the company side. Now how should I get rectified?
I have requested for service of my aqua guard on 18 Aug 14 (Complaint No:[protected] and no one has turned up till date. Though all my calls were answered, no technicians have turned up and my till date my complaint is unattended.
Dear Sankar Vema, we are sorry to hear about your experience.
We would like to take this opportunity to resolve all the complaints you have.
Please share with us your contact details/complaint no and we will get back to you at the earliest to make sure the necessary action is taken.
Regards,
Eureka Forbes Team
Dear Athul GR, we are sorry for the delay in services.
We have forwarded your complaint to the concerned department and are following up with them
They will contact you soon and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Dear Pradeep E, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Eureka Forbes
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7749
    Pending
    413
    Resolved
    4406
    Eureka Forbes Address
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    View all Eureka Forbes contact information