[Resolved]  Eureka Forbes — Shame for Eureka Forbes Pathetic service post delivery of product, improper and poor service, Dr Aquaguard Magna HD RO Bhubaneswar orissa

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Khordha, Odisha

Shame for Eureka Forbes Pathetic service post delivery of product, improper and poor service, irresponsible attitude and harassment of the customer - Dr Aquaguard Magna HD RO by Forest park ground floor, bharati tower Bhubaneswar Orissa Hi Eureka Forbes, Customer ID [protected] : Order No[protected]. The equipment arrived on 21 july 2015 from Agent Forestpark groundfloor, bharatitower, Bhubaneswar.Executive name Akhila kumar Behera his contect no. is [protected]/[protected] It's very sad to say a very bad service from your end. Our experience is very bad with aqua guard. TERRIBLE PRODUCT AND SERVICE ISSUE wrong commitment at the time of sailing which has not fulfilled even after three months of sale. Eureka Forbes is surely the worst company in this segment in products and services. I had never ever experienced such kind of Fraud. I am following up with them since then but didn’t get any response till now and whenever I call the customer care I have to describe everything from the beginning. Every promise they did it was wrong First the common things about the service - yes it is so bad that you will bang your head that why did you buy this! I wanted to buy aqua guard RO+UV because I heard good feedback from aqua guard sales guy from bhubaneswar he recommended me to buy Dr Aqua guard magna. He said that it’s very successful model with latest technologies then I decided to buy Dr Aqua guard magna exactly before three month july 2015. As our family is using Eureka Forbes products many years without any problem in the past we thought to replace the old one with new latest model for getting a good quality water, we selects a good brand for our house . But I have been left with a very bad experience and poor customer after sales service. We purchase blindly in a good faith that it’s a old and reputed company and we will get good product and service from this company. I was very happy with their prompt service in sales and product installation but it was my delusion when it turns to after sales service. Felt really very bad about the product and services. We have faced innumerable problems with this model ever since. The sales person told if you face any problem you call me I will come and solve. Till I agree to buy the product the sales person speaks like anything he was showing very helping behavior with lots of commitment I got all positive response but after I paid the full amount and just after installation the sales person forgot everything he didn’t pick the call. Before and at the time of saling the product they promise to give cover on this, purifying bottle, TDC check has to be done which has not yet done and along with the product it has not delivered.Rrepresentative has been reminded number of times on mobile no [protected]/[protected].Now he has stopped attending the phone. We gave the full payment. More than 3 months passed and still they are committing the same statement every time. I called sales person and called Customer care several times but they are harassing me just like anything that it will reach within this week. Be careful about this company and his products, service and sales person. Representative no[protected]/[protected].The product is under guarantee period. Within in two months it started creating trouble. This affects a victimized senior citizen and his family to water born diseases during monsoons. Do you have any service center in Bhubaneswar? No information for us about local service .We have to call Mumbai call center and repeatedly give complain. I have made numerous efforts to reach sales and customer care so far no one has reported to check the issue and worst part is sales person stopped responding. Most of the times I get answer like" 0.I have registered a complaint twice that the product I took is not working and every time we got an irresponsible answer they told that technician will visit in next 48 hours. It’s been 20 days now and still they are saying technician will visit as soon as possible. I have raised a request 4-5 times for a service technician to visit. Nobody has turned up, and it's been more than 20 days they haven’t yet responded. There are no responses from company. I think the company is not having any responsible person for service, no skilled technician and only focus on sales no after sales. it may have given to any careless third party’s In a span of one month, machine worked only 10 days. We are a small family and usage of water is less. In these two months we have made service requests 2 times. How much suffer and struggle after paying money to your company and struggling in the guarantee period within our two months purchase experience. It is now almost a month and in spite of repeated calls and reminders, no response at all. This is pathetic service especially from a reputed company like Eurekaforbes. Previously they took more than a week to attend it now the time has increased to unlimited period I have never seen this much pathetic service anywhere and no one is bothered from the company to rectified the problem although everyday i call to the customer care and people say they will send the senior technician with in 24 hrs which they have been saying from past 20days People came on time to collect the money and sale the product... after that no one has followed up regarding the complain... Could you please return the money & take you water purifier back... I know you cannot. We are stuck with your company best product Aquaguard which is of no use now. But unfortunately till now there is no response neither from the sales person we called nor from the customer care. I am still waiting for a permanent fix to our issue. in spite of paying the full amount and waiting for more than a week with a defective one, you are just making false promises is it good on the part of a reputed company like eureka forbes. we need a water purifier at an urgent basis for our daily drinking purpose. If the dealer or company cannot provide the service in proper time with immediate effect whatever commitment they did at the time of sailing products, we made the entire payment and struggling with after sales service and follow-up with your commitment by your sales person and customer care it is heart paining. I request you to refund my money back. We don’t require this product The company is just fooling customers by making wrong commitments. There is no use of their warranty as you will never get a chance to even get your product serviced by them. I will never recommend anybody to buy a product of this company .No one has come and even they are not bothering to attend customer complaint and don’t care for after sales service. We are thinking of disposing it off because Eureka Forbes seems to be not interested in customers after the product is sold. I had a good impression on Eureka Forbes before. This company is turning fraud for the love of money. I'm just fed up of following up please do the needful on very urgent basis. Do revert in case you need further details. Very disappointed!! Hoping for a quick positive action from your side. i request the concerned authorities from the eureka Forbes to look into this and help me for a solution immediately. If I will not get answer we are ready for consumer court on this. Thanks&Regards, Dr.Tripathy [protected]