[Resolved] Eureka Forbes — Smart uv

Rayid Av

from Aluva, Kerala

Address:

Ernakulam, Kerala, 683101

I bought a brand new eureka forbes smart uv water purifier on 10.10.16 and they installed it on 15.10.16. on the date of installation itself it could not be completed as the product was defective. i have complained this several times on their customer care telephone as well as to their local office in kochi, no one has bothered to address my issue. my complaint # is [protected].

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Dec 6, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Eureka Forbes Customer Care's response Hi Rayid,

This is definitely not the kind of experience I want our customers to have. I have shared the details of your experience with my team at Kerala and assure you of a quick resolution in this matter.

Regards,
Seema

Verified Support

Nov 04, 2016

Eureka Forbes Customer Care's response Hi Rayid,

As per the feedback received from my team, I understand that your issue has been resolved.

Regards,
Seema