[Resolved]  Eureka Forbes — Smelly water

Address:

Pune, Maharashtra

Dear senior management of eureka Forbes I have purchased the water purifier on 15th August 2014. From the dealer Named Radhika Sales Corporation. Shagun Chowk, Pimpri, Pune. Invoice no. KS/037236 Date 15/08/14 Model No. Aqua Sure Aquaflo DX UV water purifier. From the day of installation it’s give smelly water. I had given a complaint first on 20/08/2014 and Req. No. 77787903. They sent someone to resolve the problem but the guy who has come without his ID Card as he was unable to said his password which ask by your verification team, hence I have to returned him without work has done. After that again I have given a request no. 77822922 on 22/08/2014. Again they sent someone Named Mr. Mahesh from Good Luck Service who has his ID card but behaving very badly as was unable to recognize the problem. After that again I called to your Eureka Forbs team they assured me that they will send a right & senior person to resolve the problem, but no one come from your side again I called to your customer care executive and described all the thing that they provided the area managers no. (Mr. Datta Kumbhar M- [protected]) he had also assured me that he will send a right person to resolved the problem nest day, but no one come after that third day I called him but due to some personal medical matter he was at hospital when I called him. I can understand but I am unable to understand the thing that if one person is not available for any reason so work should stopped or there should be a substitute to take over there duty’s. Yesterday dated 28/08/2014 the guy Mr. Mahesh again call me regarding the request given by me but I asked him to do not come at my home to resolve the problem as he was the same guy who visited before and behaving badly while visiting. So Dear senior management team please see in to the matter carefully and resolve the problem if there is need to replace it with new one do it. Please do necessary step for the same . Thanks & Regards Gayatri [protected]/[protected]