[Resolved] Eureka Forbes — take money sent item but not install no refund | |||
ur sales & service person Mr. Sudharshan mob. no. [protected] said we can't install ur AQUAGUARD GENUIS at your home bcoz water tank is not able to provide proper pressure to GENUIS so you have to mail customer care n we can arrange pickup service n return ur product n we'll issue full refund to u. so kindly return my money n take ur GENIUS from my home Dear customer, Thank you for shopping with us. We have received the payment.Your transaction id is [protected], Authorization Code is 052789Customer ID is [protected]Your order will be shipped to you shortly.Please note that the product availed in the offer – Aquaguard On the Go Personal Purifier will be shipped to you separately.For any further queries you can reach us on +[protected] / [protected] or email us [protected]@eurekaforbes.comThe details of the order you placed are mentioned below:Billing AddressShipping AddressFirst Namedeepak First NamedeepakLast Nameyadav Last NameyadavAddress1Car Expert, 368, samay pur Address1Car Expert, 368, samay purAddress2railway station road Address2railway station roadState NameNew Delhi State NameNew DelhiCitydelhi CitydelhiPincode110042 Pincode110042Mobile[protected] Mobile[protected][protected]@carexpert.co.in [protected]@carexpert.co.inEmployee Code9010628 Order Form No.[protected]Product NameQuantityAmount(in Rs.)Transaction DateAQUAGUARD GENEUS1229908/23/2014 11:11:15 AMTotal Amount (inclusive all)22990Please note that should you choose to pay offline and ask for a refund on this online transactionapplicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service taxwould be deducted.Warm regards & sincere thanksThe Eureka Forbes Team as Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Charumitra Agrawal, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team
5 month passed i paid for product and Eureka forbes people don't refund me anything. i have product in sealed box condition but no water as eureka's service person sais u don't get any water n have to replace RO unit with another model and i don't want another model and they don't want to take it back and refund my money. Eureka fobes company laugh at indian laws by not giving any solution to consumers. i pais 22990 on 23 august 2014 and till jow 16 january 2015 approx. 5 months don't get any solutions from them
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Purchased a RO + UV water purifier from Chennai on 14th August. Was cheated first by the doorstep executive. He ensured that booking could be done by making an advance payment of 1000 and rest be paid in September as an offer was applicable. Sometime later he sent his colleagues & forced me to make the final payment on pretext of mis - communication and also called up his local manager to persuade me. I having obliged them on human grounds was next made to wait for 5 days for the delivery & also multiple reminders & calls were a waist.It did not end here, I was forced to collect the invoice from the local center as it was not delivered home.
The worst part starts here. I have relocated to Pune & placed an installation request on 13th Oct...(Service Request Number: [protected]) ..No response for 8 days...post that it has been a series of calls & reminders for last 4 days...escalations & hot talks!!...no response yet...The call centre guys say its not their responsibility as there is delay by service people!! what a bunch of [censored]heads. I am forced to get water from neighbors & new equipment worth 16000 rs is gathering dust in my kitchen... i plan to throw away the garbage & switch to Zero B...
The webpage on connecting to them is an eyewash as there is no responsible person whom one can approach.
I am absolutely heartbroken and don't know what to do