[Resolved] Eureka Forbes — Technician never completed his work | |||
I am the unfortunate owner of a eureka Forbes Infiniti model. Despite paying a huge amount the technician who came to service the purifier was incompetent and struggled a lot. He said the filters need to be replaced to which I agreed and the was for Rs 3000. Now the pending work is for a valve which he said was to be procured from Guindy. It's been several weeks and the technician Suresh - [protected] never returned and does not pick my calls now. Have escalated in the eureka Forbes website and in the customer care. Always same answer we will get back in 24 - 48 hours. Have recorder their conversations and screenshots of the service request escalations are with me. Am planning to take this legally. Since this is really annoying and this is pure deficiency in service. Complaint number[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
No offence here. My first service request was raised on June 24, 2014. This was done on your website. When I Called your call center they said that they do not entertain the service requests which was raised in the website. So frankly speaking its been over a month that I have been following up with you guys. The complaint number provided was the second one raised by the call center. Lets see how far you will be able to prolong this fix.
No action taken till date. Daily following up with the call center with false promises that the technician will be coming home the same day. Also false promises like it has been escalated to next level and action will be taken immediately. This is pure deficiency of service and calls for legal action as per Consumer Protection Act.
Not a single response evoked from Eureka Forbes till date. Dunno what kind of thick skin these guys are made of. No one has approached me for looking into the issue. The first response from Eureka Forbes for my consumer complaint was on 28.07.2014. No response after that. Been following up with the call center everyday and they never let me speak to a manager. They are just adamant that they will send someone by the end of the day. And thats that. Why do these guys sell their products if they cannot give proper support.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We request you and give us another chance to serve you with the best we have.
We have made a note of your concern details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team