Eureka Forbes — Unsupported Product Service

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Bangalore, Karnataka

On 07/06/2015 Customer ID [protected] I was insisted to buy a aquagaurd reviva water purifier by the sales team for INR 14999/- with promises of 7days installaion. I bought the product and it was promised to be delivered with 6 working days however the product reached after 8 working days. When i contacted Harish TL mobile no [protected] enquiring about the product delivery he mentioned that once the product is reached I need to message him for Installtion process. I had messaged him on the mobile no given to at 15/06 time 20.59hrs. There was no reply from the TL. I waited till 18th June and applied by the company website for product installaion request code 100284 and got a message of the service engineer coming by 3 working days. However i have not yet recivied a call from the service person. I waited till 23rd june and forwarded a mail to [protected]@eurekaforbes.co.in were I got a revert from them on the same day that they will be sending a service person on urgent basis but nobody turned back. on 26th june I called the sales team on [protected] a number of times mostly in vain and spent nearly 223/- rupees in call charges waiting for a response but none to answer. Finally i got to a sales team member Bhagyasree on 26/06 at 16:16hrs and the team member promised me that the service person will be there on 27/06 as always there was nobody come in the whole day. On 29/06 i contacted [protected] at 10:07hrs a number which was provided to me at the time of product booking I accidentally got bhagysree online in knowing that it was me she had disconnected the call. My concern here is that I had bought the product on an EMI basis with the credit card company. where i am paying a monthly EMI of INR 1499/- for 12 months. I have recivied the product but till today 29/06 i am not able to use the product for my purpose due to the companies incompetency. I want a full refund on the product money along with interest charges and call charges made to the call center a numerous times with installation to be done urgently as compensation for this delay even being in a city like Bangalore where service cannot be a delay. Rohit Mathew [protected] Email Communications Eureka Forbes - PAYMENT GATEWAY: Visa/Mastercard/AMEX-Airpay - Customer ID: [protected] - Bangalore, Karnataka Inbox x Eureka Forbes Jun 7 to me Dear customer, Thank you for shopping with us. We have received the payment. Your transaction id is 56935, Payment Gateway- Visa/Mastercard/AMEX-Airpay, Authorization Code is Customer ID is [protected] Your order will be shipped to you shortly. Please note that the product availed in the offer – Aquaguard On the Go Personal Purifier will be shipped to you separately. For any further queries you can reach us on +91 [protected] or email us at [protected]@eurekaforbes.com The details of the order you placed are mentioned below: Billing Address Shipping Address First Name Rohit First Name Rohit Last Name Mathew Last Name Mathew Address1 house no 19 2nd floor 4th main nataraja layout Address1 house no 19 2nd floor 4th main nataraja layout Address2 jp nagar 7th phase Address2 jp nagar 7th phase Landmark behind brigade millinuim Landmark behind brigade millinuim State Name Karnataka State Name Karnataka City Bangalore City Bangalore Pincode 560078 Pincode 560078 Mobile [protected] Mobile [protected] Email [protected]@gmail.com Email [protected]@gmail.com Employee Code Order Form No. Proposal No. A1001 Product Code Product Name Quantity Amount(in Rs.) Transaction Date GWPDREVRU00000 AQUAGUARD REVIVA RO + UV + TDS CONTROLLER 1 14, 990 6/7/2015 3:58:01 PM Total Amount (inclusive all) 14, 990 Please note that should you choose to pay offline and ask for a refund on this online transaction applicable bank charges of 2.5%, Service Tax 10% on the bank charges and ECESS of 0.3% on service tax would be deducted. Warm regards & sincere thanks The Eureka Forbes Team Rohit Mathew Jun 7 to telesales Dear Vishal / Eric kindly find the below payment done for the product. please instruct your service personal to do the installation on 13/06/2015. Regards Rohit ********************************************************************************...⇄ Print all In new window Eureka Forbes - Installation Request - Request ID: 100284 Inbox x Eureka Forbes Jun 18 (11 days ago) to me Dear Rohit, Thank you for your Installation Request. Your Request ID is 100284 Your product installation will be completed within 2 – 3 working days. In case of any query, please call us on[protected]. You can also email us at [protected]@eurekaforbes.com Thanks, Eureka Forbes Team Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 8 minutes ago Details ********************************************************************************...⇄ Print all In new window Eureka Forbes - Installation Request Inbox x Eureka Forbes Jun 20 (9 days ago) to me Dear Customer, We have already received your Installation Request. Your product installation will be completed within 2 – 3 days. In case of any query, please call us on[protected]. You can also email us at [protected]@eurekaforbes.com Thanks, Eureka Forbes Team Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 9 minutes ago Details ********************************************************************************...⇄ Collapse all Print all In new window Product Installation Cust Id [protected] Inbox x Rohit Mathew Jun 23 (6 days ago) to shopping Dear Customer Care, I have still not got my product installed even after Informing your supervisor Mr Harish ([protected]). Later i have request through your website on 20/06/2015. But no result please advise if you want me to return the product were I have multiple options. Regards Shopping Eurekaforbes Jun 23 (6 days ago) to me Dear Mr. Mathew, We thank you for writing to us. Your installation request is under process. Our installation team at Bangalore will contact you shortly and complete the installation. We thank you for shopping with us at www.eurekaforbes.com. Should you require any further assistance please do write to us at [protected]@eurekaforbes.com. You can also call us on[protected]. Regards, Eureka Forbes Team From: Rohit Mathew Sent: 23 June 2015 14:20 To: Shopping Eurekaforbes Subject: Product Installation Cust Id [protected] Rohit Mathew Jun 28 (1 day ago) to Shopping Dear Sales Team, Kindly cancel my installation and I would like to have my refund back on the product as I am not satisfied with your services. I had spoken to Bhagayashri on 26th June at 1630 hrs and she had stated that the team will come for installation on 27th June but however i am yet to see someone. Since your team is quite busy and has not yet contacted me. Kindly refund my cost and take your product back without any delay. I have already wasted 4 weeks in this process. Please note that this is the worst service even from the call center and the sales team. Regards Rohit [protected] Click here to Reply or Forward 1.28 GB (8%) of 15 GB used Manage Terms - Privacy Last account activity: 9 minutes ago Details People (2) Shopping Eurekaforbes Add to circles Show details