[Resolved]  Eureka Forbes — urgent

Address:

Mumbai City, Maharashtra

We bought our RO machine through Eureka Forbes thinking it is the best but we are so disappointed by the service provided by them and regret our decision. Not only have you failed and neglected in complying with your obligation under the contract with me, the attitude of the company in dealing with me has been downright ignorant and disrespectful and caused me grave anguish, inconvenience and hardship. My RO stopped working on the 4th October and I called the customer care on the same day 4th of October complain no. 78477868 and no action has been taken till now. I have been calling every day no action had been taken place yet. I have taken a contract of 4230 Rs on the 7 june 2014 which specifies that I get 3 periodical service and replacement of consumables per year which has never been used and no services has ever been provided. Eureka Forbes has become a money making business. On 5th of October Mr Rahul Singh came to my house and all he did was trying to sell a UV machine. Then he told me he will come the next day with the parts required and has never returned. The mistake I did was to tell him that I have a AMC. Since that day I have been calling him and the customer care and I have been told that they will come in the evening or the next day and that day has never come. when I told the Customer care executive that I would like to speak to the manager I was kept on hold for half an hour and still was told that he is very busy to come on the phone. I was apparently given the number of the regional head Mr Praveen Vankadre - [protected] which I am trying till date but no one picks up. So I called Mr Rahul (who dosent pick up my phone so called from a friends phone) and he gave me the number of Mr Lalchand Yadav [protected] who is the area Manager of Colaba and his phone is switched off. I have been coming back from work early every day just in the hope that some one would come to fix the RO machine. I have to buying water every day in order to cook and drink.My husband is out of town and all the mental trauma I am going through this is very difficult to handle. In case no action is taken by your company to address my complaint within a peroid of 7 days from receipt here of by you, I shall constrained to instate legal proceeding against you as may be advised, and the same shall be entirely at your risk, cost and consequences, which please note.