[Resolved] Eureka Forbes — Very poor response

Sanjiv Goenka

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560076

I don't know what a crap is this. I have cancelled a Magnum filter as they have delayed in installation. Now they are making me run to get the refund and picking up the unit. Whenever I call customer care they promised someone from back up team will visit. It is almost now 2 week's no one has coming . My complain no is. 96769980. The service of eureka forbes have detoriated in recent years. I will never buy this product again.

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Oct 21, 2016

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2016

Eureka Forbes Customer Care's response Hi Sanjiv,

I have made a note of your concern. My team at Bangalore shall get in touch with you for further assistance.

Regards,
Seema

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Comments

shiva mandir

from Delhi, Delhi

The undersigned had complaint for servicing my Aquaguard on 16.09.2016 vide complaint No.89223884 due to water is not falling from Aquaguard. My Aquaguard is under AMC. The same was follow up on 19.09.2016 vide No.96891058. Daily I contacted with Customer care. But no action has been taken till date. Kindly instruct the concerned authority and necessary action may kindly be taken urgently.

Eureka Forbes Customer Care's response, Nov 3, 2016

Verified Support

Dear Customer,

I have forwarded your details to my service team at Delhi and assure you to get your issue resolved at the earliest.

Regards,
Seema

Eureka Forbes Customer Care's response, Dec 26, 2016

Verified Support

Dear Shiva,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya