Eureka Forbes — Very poor servicing of aquaguard water purifier by eureka forbes

Address:	Chennai, Tamil Nadu, 600 017
Website:	www.eurekaforbes.com

We have paid an amount of Rs. 7880 by cheque no. 9302 dated 9/8/2014, post dated to 5/9/2014 towards service contract from 9/9/2014 to 8/9/2016, vide receipt no.[protected], dated 9/8/2014, signed by customer service division of Eureka Forbes ltd. The last check service was done in July 2015. After that, no servicing or renewal of filters have been done by Eureka Forbes, Chennai. We have called up to the "call centers "more than 20 times since September 2015. One call center personnel said that there are 2 ID numbers for our Aqua guard R.O. How are we responsible for that? Two other phone numbers of customer care officials were given. They are [protected] for Mr. Subramani and [protected]. They are not even attending our phone calls. Please look into this matter and arrange to do the necessary servicing immediately as the Aqua guard machine is not working properly at all. We are senior citizens. So, you may comply with our request immediately. Please inquire into this matter thus saving the credibility of Eureka Forbes. Charles Ernest and Vijayakumari Ernest 5/22, North Avenue, Muthamiz Nagar (Kodungaiyur), Chennai 600 118