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Eureka Forbes

Eureka Forbes — Water purifier - gold nova

Address:400101

The moment we switch the purifier on there is a loud and shrill sound coming from the purifier and sometimes it gets hot. It is now 3 months since we lodged our first complaint . We have sent more than 10 requests via sms as per their policy - but other than the interactive ack no body has even bothered to address the problem . My worry is whether the machine will explode. The machine is also under AMC till July 2016.- They have also an online complaint format - but the funny thing is that if you try to submit it, a msg soon appears that u were unsuccessful.

I am shocked and frustrated at their casualness and arrogance.
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Comments

To,
Eureka Forbes Team,

As per your instructions, we have sent SMS REQ to your no [protected] on 10 th, 16th, 24th Sept and on the 2nd and 11th Oct 2015 for which we have only recd a one line reply that your complaint has been noted WITHOUT ANY COMPLAINT NO BEING PROVIDED.

You have not provided us with any CUSTOMER ID ALOS.

WE HAVE ALSO ENTERED INTO AN AMC WITH YOU FOR THE PERIOD JULY 2014 TO JULY 2016 . THE CONTRACT NO IS 23709171 AND SIGNED BY YOUR CUSTOMER SERVICE DIVISION.

Contact details are: Mr Ravi Valiathan

1 G 704,
NG Suncity (Ph 1), Thakur Village, Kandivali ( E)

Mob: [protected].

Pl revert .

Thanks.
Reply
Hi Ravi Valiathan,

We regret the inconvenience caused. We request you to share your contact details/complaint no / customer ID and we ensure to resolve your issue at the earliest.

Regards,
Eureka Forbes Team
Reply
To Eureka Forbes Team,

It is now more than a week since we provided you with all the details - yet no response from your end. It shows the absolute contempt with which you hold your customers.
Reply
Refer above msgs and reply.
Reply

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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