[Resolved]  Eureka Forbes — Water purifier ro reviva

Address:Sundargarh, Odisha, 769014
Website:www.eurekaforbes.com

I have done amc with company for 2 years vide contract receipt no.[protected] dated 22/02/2016. For the last one month i am after the service people of your company engaged here at rourkela (Odisha) for the problems i am facing with the unit. Among them one mr. Laxman mallick (Mob no. [protected]) as well as other service providers of your company. I have called them so many times daily but in vain. Neither they lift the phone nor they call back. When by chance they receive the call they simply tell that they are arriving within one hour, and that one hour never comes. I feel your service is completely shattered and quite substandard with poorest among the poor. Hence i request you to please take appropriate action and please refund my amc amount so that i can change my product to other brand. There is no question of retaining such a product with will only increase my tension and cause of health deteriorate. I have also send various sms through your contact no. [protected].In this connection pl also refer online complain on telephone no.[protected] recorded vide follow up activity no. [protected] with complaint no. [protected].
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Aug 7, 2021
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
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An early action is solicited for solution to the problem else refund may be provided. Company before doing AMC gives so many assurances but in practical it is not so.
The representatives of the company not yet attended the issue. They all should be penalised.
Hi Moitrayee Mishra,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team.
Hi Moitrayee Mishra,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team.
Hi Moitrayee Mishra,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team

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