Eureka Forbes — Water purifier

Address:

Pune, Maharashtra, 411014

I’m using aquaguard compact water purifier from last 3 years, customer code is [protected]. And this has reference to my complaint numbers [protected], [protected], [protected] & [protected] raised about the turbid water coming from your aquaguard compact purifier unit at my home. On first complaint your technician visited our home and told that water filter is no more working. However filter/cc has been replaced on 29th april 2016, refer attached copy of service card (The first filter worked for 6 months). I’m staying at wadgaon sheri, mate nagar, pune area where we are getting pmc water on every alternate day and that too for only 1 hour. During this time we only take 25-30 liter purified water from your compact unit. Accordingly if we count no. Of days from 29th april to 9th august is 110 days. Out of that 110 days we got water for 55 days only. So for 55 days x 30 liter (Approx.) per day=1650 liter water got filtered from your purifier. It means does your water filter has capacity of filtration of1650 liter? It also means that you are spoiling the main object of providing purified water. And when i checked in the market i got to know that the other local filters have a capacity of filtering at least 6000 liters of water.
Then i requested for the free replacement of filter because amc is valid up to 15th september 2016 but your technician denied it. And closed the service request on their own without any resolution and without satisfactory reply. And unfortunately each time after raising complaints it’s going to the same person mr. Marui ankushrao ([protected]) and he is closing the complaint immediately without any action. Then i wrote mail to your customer care and got one contact number of regional manager mr. Anand ([protected]) and this time also i struggled to contact him, he has not contacted me. After 2-3 times talk, he confirmed that this problem is arisen due to the muddy input water from pmc. This is very strange thing because we are using your purifier to purify the water and you are expecting clean input water. Also he told that we cannot provide free filter because consumables are not a part of amc.
Overall experience was again pathetic. Thus escalating this issue to your level. These people are spoiling your brand image by handling the customer complaints by this way. As well as they are playing with the health & safety of people. This is not at all expected from such a well-known brand in health industry. I hope you will help us.
So i request you to please arrange for the free replacement of water filter otherwise i may have to run to the consumer court for getting justice.

Regards
Samir ganpat kemse