Eureka Forbes — Worst customer care & technical support ever seen after product sales | |||||
Service Request[protected] & Complaint Request: [protected] Pathetic Customer care service and support. Had booked Magna HD RO on 21st Nov 2015. Customer Support team will tell fresh installation request will be serviced within 24 Hrs. Called them 4 times in a day, they say we will escalate. No action till today. The request is raised on 27th Nov and complaint sent as an SMS on 28th Nov. For a city like Bangalore the service is like this, will never ever recommend Eureka Forbes. Staring from delivery to installation need to follow with customer support continuously. Delivery done by GATI took 3 days from Bangalore to Bangalore Website is not all user friendly, asks user to give a missed call to a number, which never works from my BSNL number. Could not log online request at all from website. God knows why the customer support email ids are there, never got a reply from anyone. Now i have raised request for Refund, not getting any response for any of the mails. I made a bad decision going for Eureka Forbes. Please avoid this brand. This is the request for the same 93867155 raised through phone via the customer service representative. I made a bad decision going for Eureka Forbes. Please avoid this brand, do not care of the customer after purchased. The mail ids: [protected]@eurekaforbes.com, [protected]@eurekaforbes.co.in, [protected]@eurekaforbes.com [protected]@eurekaforbes.com Today morning raised another request for refund because of installation issue. The request number is 93867155. Please do the needful Was this information helpful? | |||||
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Eureka Forbes customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Hi krish_ng,
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
We have received feedback from our service team that your issue has been resolved.
Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team
Yes. They completed the installation on 1st Dec 2015
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Action is zero. Do not trust these guys