[Resolved]  Eureka Forbes — worst service and lackness of paying attention to customers complaints

Address:

Thane, Maharashtra

I have purchased a gold nova in year April 2008 my customer code is [protected] and receipt no is[protected] and I'm consistently updating my AMC from 6 years but instead of being a regular customer they do not provide service to our expectation. Service is extremely poor because first of all technician do not come on time when they are informed to do so also the service center in kalyan namely sai shraddha services from where we have purchased a eureka Forbes product do not respond immediatey to our grievances .Recently there was a foul smell coming in water and also water was not in pure form some minute particles were coming from gold nova purifier so we immediately contacted our nearest service center i.e. sai shraddha services and head of service center Umakant Deshmukh assured us of service within 2 days .But technician could not recognize what was fault in aquaguard and again we contacted deshmukh next day he came and checked it and told us that one liquid namely citric acid would be required which he had not brought on that day and again assured us of service within two days when technician used that citric acid then also problem was not solved and again we complained about impure water . now they have recognized the cause of problem and compiled that carbon candle should be replaced actually cap of carbon candle was already broken by some technician while he came for cleaning 15 days earlier now as your policy for amc is that only one candle is provided in one year but because of your technician fault or defaulters mistake why are we responsible of paying cost of candle that should be provided by you but head of area Mr anil phadke is not responding so still we are drinking that foul smell water and there is lack of coordination between your technicians and coordinator and head Mr anil phadke and Mr umakant deshmukh So its very much paining to say that such a big product company could not provide service to customer who is within AMC for three years .if it will be going like this only i would never recommend anyone to use eureka forbe product . Its is my earnest request to you to attend my complaint and also take action against those who are at fault of in spoiling company name in sai shraddha services kalyan, Maharashtra 421301 hope for reply soon, , , , , , thanking you