Eureka Forbes — Worst service here in Karwar region for water purifier and bad product(enhanced UV model) delivered for Rs 14000

Address:

581400

We purchased Auagaurd Enhanced UV model in[protected]. From the very second month onwards the water we get is hot water, Once the service person Danesh([protected]) He told us that it is UV coil that is getting heated, He also told that it is not a big issue and serviced it once. Again the same problem started after a month we called for the service in the given number[protected] Karwar region in Karnatake), they told that every body is on leave Through frequent calling, after 3 weeks a guy named Mahesh([protected], who didn't even had an card) by 2.00 pm on[protected]. He dismantled the whole machine and now he does, nt know how to assemble it back. He was asking us where this tube should be and what to do next. Further he phoned many to know the assembling process uptil 5.00 Pm he stayed with the equipment finally he told us he would not be able to do this and will sent some guy after going back. But we insisted him to somehow assemble the parts and leave. We helped him to reassemble the parts further and he took Rs. 150 from us mentioning that it is service charge (Ours was a free service as it was In Warranty also he didn’t repaired the equippment). Afterwards no one came we called the service people for at least 1 month for now No one came to attend the case, We asked them either to change the machine or to do Proper service, Nothing was done. We stays here in KAIGA TOWNSHIP in KARWAR, Karnataka, Majority o[censored]s have this problem We are intended to move to Consumer Court now. Please don't sell these kind of product and its better to purchase TATA products as this company is the worst. Customer name: Sruthysreelesh Email id: [protected]@gmail.com