Eureka Forbes — Worst water purifier aquaguard magna

Address:Rangareddy, Andhra Pradesh, 500018
Website:www.eurekaforbes.com

Pathetic service and worst product from Eureka Forbes. Within 6months, the product stops working, water tastes bad, and finally falls dead. Now I am spending my time calling customer care or calling the technician. Called customer care several times about technician, for the LED was blinking green continuously, and water tasted very bad. Finally the technician arrived 10 days after complaint registered. First he re-installed everything, still the machine doesn't work. He replaced motherboard, and left asking us to trust him it will work. But after throwing away the first set of water, the machine stopped powering on. Its dead now. Called support, raised complaint, called customer care 3 times, and finally the technician comes a week later, and said the UV lamp is dead. He said he placed a order for a new UV lamp, and has not arrived since a week. Repeated calling, he says he cannot do anything, as the stock has not arrived. PLEASE REPLACE THE UNIT OR REFUND THE MONEY, IF NOT 100% 75% ATLEAST. I will buy another brand, but this is the last time with Aquaguard. BEST PART IS, YOU TRY TO ESCALATE, IT SAYS THE REQUEST NUMBER IS INVALID, WHAT A WAY TO ESCAPE (SEE ATTACHED IMAGE) !!! -RAVI (CUSTOMER ID [protected])
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Hi Ravi,

Inconvenience regretted. We have made a note of your details and our customer care team will get in touch with you at the earliest.

Regards,
Eureka Forbes Team
Just fyi for others who may think that eureka forbes is following this forum and takes action on the complains, sorry doesn't work like that. They just don't care about you, this is just marketing.
Since the date of complaint, i spoke to couple of senior people, no one cares. They are saying they are out of spares! Seriously!!!
My gated community has 6 other complaints about the same product, same problems, its a dud.
My word don't buy aquaguard magna, and think twice about service before trying eureka forbes.
Hi Ravi,

We have received feedback from our service team that your issue has been resolved.

Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team
Yet another incident, purifier down since last 4 weeks, multiple complaints raised, but twice technician visits and no resolution yet. They say its UV lamp problem, but no resolution yet. The 1year free service period ends in a couple of weeks, so the technicians delaying it further. Multiple calls, and no resolution yet.
PLEASE FRIENDS, REFRAIN FROM BUYING THIS, THE WORST SERVICE EVER. 4TH TIME THE PURIFIER IS DEAD, LYING THERE.
Yet another incident now, the water doesn't get pulled in, and called the customer care. The local eureka forbes guy says the filter is gone, and need to get a replacement. Still waiting for the replacement to come.

5TH TIME THE STUPID MACHINE IS DOWN, LYING THERE USELESS. THANKS EUREKA FORBES!!!
The service guy finally visits, and this time he says the purifier has its filters clogged due to dust!!! He says the design is bad that it gets clogged like that and the only way is to replace all the 4 filters costing ~5k.
Instead he says take AMC and we will cover it, and sold us a external filter to stop from dusty water to come in.

But the filters will take 1week to arrive, as they have to come from Bangalore to hyderabad. As we already paid 20k on this, we decided to give them a last chance. Next problem, and we are going to throw is out of the window. After having a HD purifier from a reputed brand, we have been buying bisleri water, thanks Eureka Forbes, AGAIN.
15 days now, no sign of parts, the technician doesn't answer calls, called the zonal head, and he said waiting for parts, still!
After 40days, still no sign of parts, called everyone in the chain, no one answers!

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