[Resolved]  Exalt Consulting Placement Services Pvt. Ltd. (Ecps), Shivaji Nagar, Bangalore — Not refunding my registration fees even after repeated calls and emails

Address:Bangalore, Karnataka

Hi, I made a mistake by not checking their background before registering with them. I registered with them on September 4th, 2013 for Rs. 7, 303/ for both domestic and international opportunities. As is the case with everybody else, they gave big promises saying they have contacts in big MNCs and could schedule interviews immediately. They also went to the extend of promising to schedule an interview with Cognizant, Singapore within 2 days of registration as they have shortlisted my profile. That was it. After that I was only getting emails from them saying my resume was sent to that company, this company etc, mostly small companies and many times non IT companies. But I never got contacted by these companies. After 2 months I emailed them to cancel my registration as they could not schedule a single interview for me. But they persuaded me to wait for one more month. Even after 3 months, not a single interview was scheduled. So I applied for the refund by sending the refund form on 10th Dec, 2013. First they promised the refund within 15 days. Nothing happened. So I had to call them almost every week and each time they promised it will be done the same week. I also had to send all the email interactions and copy of the payment receipt. They kept on saying it has been sent to their HR for effort estimation. I do not know what effort they had put since not even a single interview was scheduled for me. I do not need to pay them Rs. 7, 303/- for sending my resume to different companies and wait for them to respond. I can do it myself !!!. Now it is one and a half months since I sent the refund application. After the final call on 23rd Jan, 2014, they said they will finalize the refund on 24th Jan. But on the 24th all I got was a mail saying my processing was postponed to Feb 18 to Feb 28 as it has been given to HR for effort estimation, the same reason they have been telling me for one and a half months. I immediately called them to protest, but they say it is the top management's decision and nothing can be done. I believe they are deliberately delaying the refund and do not have any intention to pay our money back. I had to call them several times (and it is very difficult to get the line) to know the status as they hardly replies to emails. I do not intend to give up until I get my money back. It is our hard earned money and why should we give it out free to such fake companies. I would have been more than happy to pay them if they could keep their promises. I do not know how this company still runs smoothly despite the flood of complaints against them. Could you please help me in getting my full refund? Regards Suresh Prasad
Was this information helpful?
No (0)
Yes (0)
Jul 21, 2022
Complaint marked as Resolved 
Verified Support
Jun 15, 2022
Exalt Consulting Placement Services [ECPS] Customer Care's response
Dear Prasad

We verified your details with the team and we procured that you have registered in the year of 2013 and also you have not applied for the refund kindly drop a mail to [protected]@exaltconsulting.com to look into it
Complaint comments 

Comments

Dear Sir,
This is something I missed to mention in my above complaint registered on 28th Jan, 2014 against
Exalt Consulting Placement Services Pvt. Ltd., Shivaji Nagar, Bangalore.
My Registration Fee Receipt Number is 6658. Receipt is attached below. Although they send
emails telling that they have sent our Resumes to various companies, I don't believe they actually do it.
If they were genuine, they would have copied us on the mails they say they send to various companies.
I believe they do this just to show that they are putting effort to process our Resumes so that they
can deduct a huge amount as Service Charge if at all they are forced to give the refund at some point
of time. I could confirm this with some of the complainants who got no service at all from Exalt.
Actually I don't believe they process our Resumes at all.

Regards
Suresh Prasad

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Exalt Consulting Placement Services [ECPS]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    221
    Pending
    36
    Resolved
    120
    Exalt Consulting Placement Services [ECPS] Phone
    +91 80 4642 2201
    +91 80 4642 2200
    +91 80 4642 2202
    Exalt Consulting Placement Services [ECPS] Address
    #22, 1st Floor, NJ chambers, Bangalore, Karnataka, India
    View all Exalt Consulting Placement Services [ECPS] contact information