Exide Battery — Exide Stan Red SR 500 + battery

Address:

Ghaziabad, Uttar Pradesh

I am writing this mail to bring to your notice my bad experience that I am facing with Exide support. I purchased an Exide Stan Red SR 500 + battery on 31st July 2014 and within 2 weeks the battery was not performing to expected level. I logged the complaint at your customer care on 14th and was assured solution within 2-3 days. On 20th I called customer care again and they gave me mobile number of Ghaziabad person Mr. Rajeet singh ([protected]), he in turn gave me number of Mr. Devinder ([protected]). He promised that he would come by evening of 20th (I gave all the details to him) but no one ever came. In all these process, I never got any call, SMS, email or update. This is height of customer negligence, my complaint has never been addressed despite numerous follow-ups and mails. And adding salt to insult I got a SMS on 26th August that the complaint number “NUHO00101752” has been closed. What exactly is happening, I need an answer.