[Resolved]  Expedia.co.in — Misguidance and greed for sale ruined my honeymoon plans

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I have been totally disappointed with the kind of response received by Expedia.Co.in. It's really surprising to know that you guys don't have any quality and compliance team in india. I understand this is your new setup and it takes time. But that doesn't mean you can take customers for granted. I had a problem from day 1 when I escalated my concerns to Mr.Shakti Hooda from Expedia India. He claimed to be the only person for escalations in entire expedia india team. Wow!! Just can't believe thats true. Well here is my short and simple story. I am getting married on 11th may 2014. I called up expedia help line. No one is interested to customize my package. Rather then asking me to go online to do so. So I raised my concern on Facebook. Next day got a call from Shakti who said will arrange a call back from one of their best executive. After 7hrs approx received a call from Salman Hashemi. He gave me the below mentioned offer, also mentioned that his shift is getting over in 20 mins (Firstly he is calling me late and telling me he has only 20mins for me)and was very happy. When I asked him can I call back 2mrw? He said the prices might change and according to his experience it can go upto 6inr to 7inr. He suggested me that his colleague will call me and NEVER MENTIONED THAT THE RATES WILL CHANGE. So I got a call from the colleague name Vinay who took my details and claimed the prices have gone up by 20k WTH!!! This was never informed to me.. Why does agents bully customers for sale.. This is a proper example for misguidance and incomplete information provided to me. Just for the greed for sales I have to suffer. No one in india is there to takecare of my concerns.. When I asked Mr.Shakti to transfer my call to Natalie Crosskey he said a direct No. Details provided by expedia : On Apr 16, 2014 5:47 PM, <[protected]@gmail.com> wrote: This e-mail contains a copy of an Expedia.co.initinerary sent by Expedia.co.in agent from puneet singh's account. For the most up-to-date information we recommend you view this itinerary online.Koh Samui, Surat Thani (2) (Change name) Proof of citizenship is required for international travel. When children are traveling, additional documentation may also be necessary. It is your responsibility to meet entry requirements for the countries you are traveling to and connecting through.Add notes for travelerItinerary number:[protected] Profile: puneet singhFor assistance call[protected] hours a day, 7 days a week. For calls from outside India, please dial +[protected] or [protected]@support.expedia.co.inSaved itemsYour holiday: Kolkata to Koh Samui (and surrounding islands)Your trip is not purchased. Book now to guarantee price and availability.Traveler and cost summary2 AdultsRs.62, 128.80 Flight taxes/fees, Taxes & FeesRs.9, 766.10TotalRs.71, 894.90Flight summaryWed 21-May-14Kolkata(CCU) Depart02:00 to Bangkok(BKK) Arrive06:101, 017 mi (1, 637 km) Duration: 2hr 40mn TG Thai Airways International Flight: 314 3Economy Class, Meal, AIRBUS INDUSTRIE A330-300 Bangkok(BKK) Depart07:45 to Ko Samui(USM) Arrive08:50290 mi (467 km) Duration: 1hr 5mn TG Thai Airways International Flight: 281 3Economy Class, Snack, Boeing 737-400 Total distance: 1, 307 mi (2, 103 km) Total duration: 3hr 45mn(5hr 20mn with connections)Mon 26-May-14Ko Samui(USM) Depart17:05 to Bangkok(BKK) Arrive18:10290 mi (467 km) Duration: 1hr 5mn TG Thai Airways International Flight: 288 3Economy Class, Snack, Boeing 737-400 Bangkok(BKK) Depart23:45 to Kolkata(CCU) Arrive00:45+1 day1, 017 mi (1, 637 km) Duration: 2hr 30mn TG Thai Airways International Flight: 313 3Economy Class, Meal, AIRBUS INDUSTRIE A330-300 Total distance: 1, 307 mi (2, 103 km) Total duration: 3hr 35mn(9hr 10mn with connections) Additional airline fees may apply at check-in Fees may be charged by airlines for services such as preferred seat selection and baggage handling. Please note that fees are determined by the airline you check in with and may change at anytime. See fees. Hotel summaryWed 21-May-2014 (5 nights)KC Beach Club & Pool Villas11/9 Moo 2, Chaweng Beach Koh Samui, Surat Thani 84320 Thailand Check in: Wed 21-May-2014 Check out: Mon 26-May-2014 Reservation questions:[protected] hours, seven days a week. For calls from outside India, please dial +[protected] For other information contact the hotel: Tel:[protected] Fax:[protected]Hotel Class:More lodging infoRoom description: Luxury Room, Sea View Includes: Free Wireless Internet, Breakfast for 2 Unless specified otherwise, rates are quoted in Indian rupees.The price you selected DOES NOT include any applicable service fees, charges for optional incidentals (such as minibar snacks or telephone calls) or regulatory surcharges. The lodging facility will assess these fees, charges and surcharges upon check-out.Rules and restrictions1. Before you book and pay for your Products or Services from Expedia 1.1 Your use of Products or Services from Expedia When you confirm a booking you must tick the box accepting these Rules and Restrictions and the Expedia.co.in Website Terms o[censored]se, and by doing this you are confirming that you understand and have accepted Expedia’s booking conditions. 1.2 Expedia hotel and holiday information We try to ensure that our information contained on Expedia.co.in is accurate and up-to-date. However, we recommend that you verify the information before acting on it, checking the relevant hotel information page on Expedia.co.in. 1.3 Passports and Visas All travellers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. 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Options for this itemBook this trip.Search for a different trip to this destination. AAE Travel Pte. Ltd. 50 Raffles Place #32-01 Singapore Land Tower Singapore 048623 GST Registration Number:[protected]M Date of booking 16-Apr-2014 Visa Assistance As a valued customer ofExpedia.co.in, you now have access to Expedia Visa Assistance by Thomas Cook. Expedia Visa Assistance is delighted to waive the normal visa handling charge, all other fees related to the visa application, including courier charges and embassy and consulate fees, will be borne by you. Please click here to apply for this service. Health & Safety Emergency contact - Post Departure: In the event of a major emergency, you should first contact the local emergency services. We recommend that you obtain the local emergency services number prior to your departure or request the number from the accommodation in which you are staying. Thank you for choosing Expedia.co.in.What's your perfect trip?http://www.expedia.co.in/pubspec/scripts/eap.asp?goto=jump&eapid=0-27&a...⇄ Regards, Puneet Upadhyay