Ezone — Delay in delivery and Misguiding the customer.

Address:

Mumbai City, Maharashtra

Hi, I had been to Ezone store on LBS marg, Vikhroli west, Mumbai to purchase a Laptop (lenovo) on 28-Oct-2014 and finalized a model with price and asked for whether you will offer model which is on display or a PACK PIECE. The representative said a PACK PIECE will give and is available in stock. After that I processed the bill amount. After paying the bill (through Bajaj Finance/ Down-payment), the Representative came with another model of laptop & said sorry that model is not available in store but available in warehouse. We will arrange and give the delivery to you on next day i.e. 29-Oct-2014. When I went to store on 29-Oct-2014 evening, they were giving me laptop which is has broken seal and not a pack piece. When I asked for pack piece, the representative said this is pack piece only and Lenovo does not come with packed seal (and yesterday the wrong model which he bought was fully sealed... what a mis-guiding by Ezone representative like we are buying it for first time). When I argued and asked for sealed model or money back, they said Sir, you come tomorrow we will arrange pack piece. I don’t expect such kind of mis-guiding and non ethical behaviour from Ezone which is one of known multi-brand outlet. I hope I’ll get the correct product by 30-Oct-2014 or else want my cash back. Thanks Swapnil [protected]