Ezone — Store manager Misbehavior and Delay in Product Delivery

Address:

Lucknow, Uttar Pradesh

Dear Sir/madam, Customer ID: [protected] SO Number: [protected] On 26/03/15 My Father placed the above order from EZONE PHOENIX MALL LUCKNOW for Samsung 32H4100 LED TV, for which he paid in advance. The said LED TV has still not been delivered. Under the Sale of Goods Act 1930 you are required to deliver the Sams­ung 32H4100 LED TV within a reasonable time. As more than 30 days has elapsed since the order was placed, your retail store has failed to fulfill this statutory requirement and is therefore breach of contract. “The Store manager Mr. Ranjeet Rajan has shown complete lack of cooperation. My father has suffered a lot (being a senior citizen) he went multiple times to the store for the confirmation of the delivery. No updates in spite of the regular follow-up from our side, no hope has been given for the delivery. Negligence Support from Mr. Ranjeet Rajan, who has taken it for granted. Lack of professionalism is being showed by store manager. “ Such a casual behavior, we never expected this response from such a big brand, we wasted our precious time, our energy and patience. Every time we were misguided, this seems to me utter nonsense. I am now making time of the essence. If you do not send me the Samsung 32H4100 by 30/04/15 I will consider our contract at an end, as I am entitled to do in law, and will expect you to refund me the full purchase with appropriate compensation. Yours sincerely Vishal Rajvanshi PS. Teach your store managers how to treat Old Age Citizens. Attached Advance retail Invoice