[Resolved]  Ezone — Sub: Complain regarding delay in delivery and Misguiding the customer.

Address:Hyderabad, Andhra Pradesh

Ref : SO. No [protected] & [protected] -Dt[protected]. I have purchased two mobiles of Samsung Galaxy Note 4 from Big Bazar Ezone, Maheshwari Parmeshwari Tower, Kachiguda X Road, Hyderabad 500027. (Telangana) This is to inform you that there was a delay in delivery for the Mobile Samsung Galaxy Note 4 that I ordered on[protected]. According to your Sales Reprenstative statement the product should have been delivered to us between[protected] to[protected] and we have been regularly contacting Mr Akram, Mr Shravan and Mr Prasad regarding the issue, but as on today date I have not received the product and no proper response from you about the delay in delivery. And second issue is at the time of placing the order dealer have informed us that the Net Amount of Product is Rs 49990/- and the both the invoices was also made on the same amount but now we have received the call and the dealer has increased the product amount which is highly against the rule. At the time of placing order the dealer has not Informed or not disclose any such clause/ Terms about any price fluctuation in future. This kind of behavior is not acceptable. Kindly look into the following issues and deliver the above items as soon as possible. Thanking You Yours Sincerely Md Haneef Mob.No.[protected] . HYDERABAD (TELANGANA) Email: mdhaneef.[protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
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Hi Mr. Haneef,
Greetings from Future Group. This is Priya. We apologize for this experience you had with us. Please be informed that I have taken note of your concern and have escalated the matter to our team. They shall get in touch with you regarding the same at the earliest. Write to us at [protected]@futuregroup.in for any further assistance. We will be glad to assist.

Regards,
Priya

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