Faber — Complete Non-Cooperation in respect of document misplaced

Address:

Kolkata, West Bengal

Product: Kitchen Chimney (Frank Faber) Model: Mars Plus Serial No. LTW S/n D [protected] Registered Name: Mr. Indrajit Dutta Registered Address: 30/4, Nabagopal Mukherjee Lane, Shibpur, Howrah – 711102. Installation Address : Unit 16-BU, Sanjeeva Town Duplex Homes, Near Aquatica, New Town, Kolkata Contact No. [protected] Dear Executive, This is in reference to our Service Order No.[protected] which was attended by Your Technician on 04/05/2015. In this regard, I would like to mention that I purchased this Chimney alongwith a Hob and Microwave of Faber Make from your Dealer situated earlier in Mandirtala, Howrah, West Bengal in a package for my new Apartment at Rajarhat and took delivery at my Howrah Address. I sincerely regret to mention that subsequently while transferring the goods, I misplaced the Warranty Card as well as Invoice etc. and could never find out the same. I can only remember that Goods were purchased in Mid 2013 around June – July. The machine number and details are all available in your system. If you kindly provide me duplicate of the papers, I will be grateful While on the subject to attend the complaint call on Chimney, Your Technician found out that Rotor is malfunctioning and it needs replacement which would cost Rs.810 including material and replacement charges as I do not have the original Warranty Card etc. More than Rs.810 for this time, I am concerned because Chimney is under long warranty as I understand and without Warranty card, it will be at risk for remaining period of 8 – 10 years. Could you please provide duplicate Warranty Card at your earliest convenience. While I tried to take it up with your Service Centre Operator, she replied negative and expressed her inability to help me. She even declined to give me the Customer Grievance Email Id or contact details. Your Dealer that time was operating from Mandirtala (Howrah, West Bengal)and now I suspect that he must have gone for winding up of the business as he is not traceable. I strongly believe that I did not make any mistake by showing confidence in Faber product by purchasing the package of Hob, Chimney, Microwave Kindly acknowledge and resolve the problem at the earliest. Thanks & Best regards, I.Dutta