Faber — Cooktop faber 60 cms (Crystal 30 ct ai)

Address:	600033
Website:	www.faberindia.com

I have bought a Cook Top FABER 60 Cms (Crystal 30 CT AI) dated 26th April 2015 at a FABER retail outlet in Rathna Cools & Co (T Nagar). It has been nearly 7 months and i have been repeatedly facings issues with this Cook Top. The service people from Chennai have visited my House to repair the same around 10 times till now (Till November 2015) and are yet to come up with a reasonable explanation.

The issue with this Cook Top is that the Gas which is passing to one of the 3 burners has a block and it keeps occurring repeatedly within a time frame of 20 days. The service mechanic from Chennai (Mr. Kannan) who visited our place always provides a temporary solution of cleaning this block and leaving us lingering with the same problem. He attributes the reason for this block as ANTS present in the Kitchen. After facing the same issue for nearly 8 times, i raised this issue with the Manager Mr. Sabapathy who asked the Chennai FABER team to take this up to their service station.

Chennai FABER team collected my Cook Top for a check up at their local service center for 8 days and during their visit they were very rude to my mother and caused a small gas leak at my house which i had to correct with the local mechanic (With no help from Chennai Team). In-spite of the repeated issues till now, Chennai FABER team refuses to accept this as an ISSUE or provide a permanent solution for the same or provide me a replacement for the same.

Three very sensible questions to FABER INDIA

1) My previous Butterfly Cook Top has withstood a time of 25 years across 10 houses which i shifted, is this product of FABER which is supposed to have international standards so completely faulted with DESIGN or is it a MANUFACTURING DESIGN ?

2) Do you mean to say the presence of ANTS in the Kitchen can cause a threat to your product ? Is your product so fragile ?

3) Can you show me a House with no ANTS in the Kitchen ?

After a complete defeat with the Chennai FABER team, now i am trying to contact the FABER India team hoping some remedy for this but i am doubtful if that will also work.