Faber — Faber built in oven not working / no response or accountability

Address:

400072

I had purchased a faber built in oven (Fea 771 xs) in september 2015. It has been intermittently giving problems - it won’t start at times, or would suddenly start working after an hour or so.

A technician had already been called last year end to troubleshoot the problem. But he came a few days later, after the oven had started working again on it’s own.

On 1st may 2016, i made a call to the faber customer care since the oven had stopped working again. It has still not been resolved and no one has had the decency to call me and update me on the progress of my complaint. Mr shailendra desai ([protected]) is the person incharge in mumbai and he does not answer his phone. Fantastic!

I just want the built in oven to be replaced, since it is still well within the warranty period. Any repairs will not be accepted as it is still a new piece which has been used very sparingly.
But above all, i would like to mention the appalling after sales service that doesn’t take any responsibility or even have the courtesy to call back. Now here is the frustrating part. The customer care does not have the authority to do anything and the service center guys don't pick up the phone. And here's the kicker - the technicians don't pick up the phone of their own customer care executives. And to add to the helplessness, as told to me by the customer care, faber as a policy does not replace appliances even if they are within the warranty period. They just repair it when it suits them and raise their hands when they can't. I love the way they want unsuspecting customers to buy their products, without investing in the after sales service. If you ask me, it is a crime in today's age. That's my hard earned money.