Fabfurnish — got defective piece of dressing table mirror part

Address:

Pune, Maharashtra

Hi, I ordered Dressing Table from Fabfurnish, order #[protected]Spacewood Kosmo Premium Dressing Table Teak). They have delivered defective pieces of dressing table, the mirror part wood was broken. I raised a complaint to them that I got defective piece please replace it or refund back my money, the complaint number is CASE:8578036, more than 10 days has been over and there is no response from them. I only used to call to the customer care to know the status everyday but every time I get the same response that we have forwarded your complaint to the vendor (Spacewood - Nagpur) and they didn't get any response to them. Please do the needful for me. once they receive money they just delivered the defective pieces to the customer and customer keep following them multiple times and they just speak to them politely and ignoring the complaint. Thanks, Saurav