Family Credit Limited — High EMI Return Charge

Address:

Chennai, Tamil Nadu

Dear Sir, I had purchased a Car in 2008 through Family Credit Limited with a monthly EMI of Rs. 4381. I have paid the same till now without any issues. The EMI for Feb 2015 was missed due to a banking issue. Though i had funded by bank account adequately, my banker has debited some money towards debit card annual fee without informing me thus leading to EMI return. I didnt even know about this until i received a notice from Family Credit today that Rs. 10322/- is pending. Im not sure how this is calculated. When i called the toll free customer care they ill treated me and asked me to go to court if needed. No one informed me about the EMI being missed and the penalty is almost double the EMI itself. Request you to look into the issue at your earliest convenience.