[Resolved]  Fashion And You — False product delivered, customer helpline not working at all

Address:

Mumbai City, Maharashtra

I had ordered Mug Cozy from fashionandyou.com for Rs. 798. The delivered products were very different from the images shown on the website and the material was of extremely poor quality. I sent an email to them on 4th Nov 2014 to request for a return and refund. Their customer helpline does not work at all. After receiving a reply on 5th Nov 2014, I provided them additional details and reason for return. I did not get a reply from them and again wrote to them on 7th for a call back. Meanwhile their phone number was never working. And they never called me back. I again wrote to them on 16th Nov 2014 to urgently respond to my complaint. I finally got an email from them requesting for pictures on 20th Nov 2014. I immediately sent them the pictures on 21st Nov 2014. On 26th Nov 2014 they finally say that they can't see any difference and won't initiate the return of the products. This website is clearly cheating its customers because they sell false products and their customer helpline never works. Kindly refer to the attached pictures to see the comparison. Please DO NOT buy anything from this website because it is clearly a fraud company.