[Resolved] Fastrack — 4052pm01 | |||
Hi, I have same watch and I had purchased it around 2.5 to 3 yrs ago and i loved the watch but a week ago the metal strap broke, I searched all the service centres of Nasik and every one told the strap is not available and the watch is now pretty much useless, buy a new watch! Some even told me the company discontinued the item so its not possible to raise a order for new strap and some told that strap is not even available with company too. Now i feel humiliated how come a brand like titan & fastrack could not even provide the spares for the items only after 2-3 years of selling. I request someone help me in getting a new strap for my watch. I m really upset with the services provided by Service Centers Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Anagha Shinde,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Sincerely,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve