[Resolved]  Fastrack — Bag - worst quality of bag material

Address:380051
Website:fastrack.in

I am a fan of fastrack products, be it watches, sunglasses, bags. but this recent incident has really disappointed me. I bought a fasttrack bag in october from a life style store and that bag got torn only in few days, the material os the bag started peeling off and now it is not even in condition to flaunt anymore. I have spent 2100 rs. for that bag. Please suggest the needful.
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Nov 4, 2017
Complaint marked as Resolved 
They exchanged the bag with the new one.
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Dear Anjali Dulwani,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
Dear Anjali Dulwani,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve
Dear Anjali Dulwani,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve
Anjali Dulwani's [Complaint's author] reply, Nov 4, 2017
Dear Steve,

Thank you for your emails. And I am sorry I did not revert tour emails as I didn't check this portal after that.

Was lodging another complaint today and saw your messages. The bag was exchanged and I was happy with the new bag.

Thank you,
Anjali

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